FAQ’s – PRODUCT



'Frequently Asked Questions' provides you with all the information you need to know about KINCROMEs brand and product range. Simply click on the topics and questions below and you will be taken to the relevant information. If your question isn't covered in the below sections try searching with the search facility or contact KINCROME's Customer Service Centre on 1300 657 528 for more information.






FREQUENTLY ASKED QUESTIONS


SOCKETS & ACCESSORIES

My ratchet does not work correctly, what can I do?

If my ratchet breaks am I entitled to a ‘new for old’ replacement?

How do I service my Ratchet?

Can I use non-impact sockets on my Impact Gun?



TOOL KITS & STORAGE

What gauge steel are your boxes?

I’m interested in purchasing some of your EVA trays with tools, can you tell me which trays fit which storage?

Can I build my own Tool Kit?

Where can I find instructions for my product?

Where can I find technical information about your products?

Are Hex Keys sold separately?



TOUCH-UP COLOURS

I have a chip or scratch on my Tool Chest, what paint colour(s) do you recommend?



REPAIR & MAINTENANCE

Can I watch any ‘how to’ videos on the repair or use of my tools?

Can I download a manual for my product?



SPARE PARTS

My product requires a Spare Part, what can I do?

Are Spare Parts listed on your website?

I have lost the keys to my Tool Chest?

My Tool Chest Drawer Slides have seized are these covered under warranty?



STRIKING & PRYING

How Do I Replace A Soft Or Dead Blow Hammer Head?



MORE INFORMATION

If I want more information about how to use a particular 'KINCROME' product who do I contact?






FREQUENTLY ASKED QUESTIONS


SOCKETS & ACCESSORIES

My ratchet does not work correctly, what can I do?
You will need to follow the Kincrome Warranty Claims procedure for assessment. Due to the fine tooth mechanism Kincrome Ratchets may need to be replaced. If deemed repairable, Ratchet Repair Kits are available to suit each size.


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If my ratchet breaks am I entitled to a ‘new for old’ replacement?
No, a Ratchet Repair Kit is available to replace the fine tooth mechanism.


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How do I service my Ratchet?
Visit the 'Repair & Maintenance' video page for further information.


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Can I use non-impact sockets on my Impact Gun?
No the torque from the rattle gun can shatter the hardened chrome vanadium. Sockets used on Impact Guns are not covered by the Kincrome Warranty.


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TOOL KITS & STORAGE

What gauge steel are your boxes?
Products vary from product to product, please contact Kincrome Customer Service on 1300 657 528.


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I’m interested in purchasing some of your EVA trays with tools, can you tell me which trays fit which storage?
Refer to our EVA Tray listing to find the tray you are looking for. Each tray tells you which storage solution it is suited to


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Can I build my own Tool Kit?
Yes you can order individual components separately to suit your needs. Refer to our website and identify the storage, EVA Trays and tool options required for your needs and discuss with your Kincrome stockist to order.


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Where can I find instructions for my product?
Search the product on our website and look under the ‘Downloads’ section for further documentation or view a product video.


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Where can I find technical information about your products?
Refer to the product description or downloadable documentation on our website for further information. If it does not provide the information you require please contact Kincrome Customer Service on 1300 657 528.


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Are Hex Keys sold separately?
Only specific Hex Keys are sold separately. Identify the Part Number of your set and contact Kincrome Customer Service on 1300 657 528.


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TOUCH-UP COLOURS

I have a chip or scratch on my Tool Chest, what paint colour(s) do you recommend?
The following colours are provided as a guide only.


EVOLVE Storage:
Blue – Pantone 2935 C
Gray – Pantone Cool Gray 11 C

CONTOUR Storage:
Blue – Pantone 2935 C
Red – Pantone 201 C
Orange – Pantone 1505 C
Green – Pantone 368 C
Yellow – 123 C

BLUE STEEL, SERIES 1 Storage:
Blue – Pantone 285 C

STEALTH Storage:
Black – Matte Black 7 C

SILVERLINE, Socket Sets:
Blue – Pantone 285 C

Retro:
Beige – Pantone 7499 C (70%)

Hand Tools, Lifting, Equipment:
Blue – Pantone 286 C

INDUSTRIAL range:
Blue – Pantone 661 C

Generator Frames, Jacks:
Silver – Pantone 877 C


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REPAIR & MAINTENANCE

Can I watch any ‘how to’ videos on the repair or use of my tools?
Visit the ‘Product Support’ page for further information.


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Can I download a manual for my product?
Visit the ‘Product Support’ page for further information.


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SPARE PARTS

My product requires a Spare Part, what can I do?
For Spare Parts listings visit the ‘Documentation’ area on the products page to find Spare Parts individually listed where available. For more information please contact Kincrome Customer Service on 1300 657 528.


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Are Spare Parts listed on your website?
Only select Spare Parts are listed on our website. For Spare Parts listings visit the ‘Documentation’ area on the products page to find Spare Parts individually listed where available. For more information on Spare Parts please contact Kincrome Customer Service on 1300 657 528.


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I have lost the keys to my Tool Chest?
For more information please contact Kincrome Customer Service on 1300 657 528.


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My Tool Chest Drawer Slides have seized are these covered under warranty?
For more information please contact Kincrome Customer Service on 1300 657 528.


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STRIKING & PRYING

How Do I Replace A Soft Or Dead Blow Hammer Head?
To Replace head unscrew the hammer head by rotating counter clockwise. If tight place in a vice or use multi grips, insert the head by rotating clockwise until tight.


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MORE INFORMATION

If I want more information about how to use a particular 'KINCROME' product who do I contact?
You can contact your local 'KINCROME' distributor; refer to the 'KINCROME Distributor Locator; OR alternatively contact 'KINCROME's Customer Service Centre' on 1300 657 528.


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