To make a valid claim under this express warranty, you must:
a. Return the product firstly to the place of purchase or any authorised Kincrome service agent (or lastly to one of Kincrome's other addresses), with a confirmed register receipt or invoice clearly showing the date of purchase, or contact Kincrome Customer Service on 1300 657 528 to troubleshoot or further information; and
b. provide Kincrome any further information when requested.
You are responsible for all costs incurred by you to return the Kincrome Product to Kincrome and all other costs you incur in making a claim under this express warranty.
Before making a claim please read our Warranty information and how to care and maintain your tools.
The Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods returned to Kincrome. The return of orders is dependent upon the size of goods and location. The Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods delivered to their nominated address. Unless specifically stated in Trading Terms.
If you make a claim under this express warranty and none of the exclusions set out above apply, Kincrome Australia Pty Ltd will at its election, repair or replace the Kincrome Product under warranty and return the repaired or replacement product to the purchaser at Kincrome's costs.
All repairs conducted on KINCROME products under this express warranty must be carried out by an authorised nationwide Kincrome service agent. Details of these authorised service agents can be found in the specific product manuals or from Kincrome on request.
Kincrome may, at its absolute and unfettered discretion, accept any Goods submitted for return by the Purchaser and subject to any conditions Kincrome wishes to impose on such a return. No returns of the Goods will be accepted by Kincrome unless those Goods are returned unused and in a re-saleable condition.
If Kincrome agrees to accept the returned Goods from the Purchaser, the Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods returned to Kincrome.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any queries, please contact Kincrome on 1300 657 528 for further information.
Revised: 30 March 2015