WARRANTY CLAIMS & RETURNS

HOW TO MAKE A WARRANTY CLAIM:

To make a valid claim under this express warranty, you must:

  1. Return the product firstly to the place of purchase or any authorised Kincrome service agent (or lastly to one of Kincrome's other addresses), with a confirmed register receipt or invoice clearly showing the date of purchase, or contact Australian Kincrome Customer Service on 1300 657 528 or refer to Kincrome website https://www.kincrome.com.au/contact.
  2. Provide Kincrome any further information when requested.

You are responsible for all costs incurred by you to return the Kincrome Product to Kincrome and all other costs you incur in making a claim under this express warranty.

Before making a claim please read our Warranty information and how to care and maintain your tools.


RETURN FREIGHT:

The Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods returned to Kincrome. The return of orders is dependent upon the size of goods and location. The Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods delivered to their nominated address. Unless specifically stated in Trading Terms.


WARRANTY CLAIMS:

If you make a claim under this express warranty and none of the exclusions set out above apply, Kincrome Australia Pty Ltd will at its election, repair or replace the Kincrome Product under warranty and return the repaired or replacement product to the purchaser at Kincrome's costs.

All repairs conducted on KINCROME products under this express warranty must be carried out by an authorised nationwide Kincrome service agent. Details of these authorised service agents can be found in the specific product manuals or from Kincrome on request.


RETURNS:

Kincrome may, at its absolute and unfettered discretion, accept any Goods submitted for return by the Purchaser and subject to any conditions Kincrome wishes to impose on such a return. No returns of the Goods will be accepted by Kincrome unless those Goods are returned unused and in a re-saleable condition.

If Kincrome agrees to accept the returned Goods from the Purchaser, the Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods returned to Kincrome.


CONSUMER GUARANTEES:

The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010 (Australian Consumer Law), the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the products to which this warranty relates. This warranty:

  • covers the product against faulty materials or workmanship; and
  • covers the replacement of parts, the repair labour used, a refund of the price of the product or other compensation for the remainder of the warranty period.

 

If you have any queries, please contact Kincrome For service in Australia or New Zealand the consumer should contact Australian Kincrome Customer Service on 1300 657 528 or refer to Kincrome website https://www.kincrome.com.au/contact.

 

Kincrome Australia Pty Ltd will honour all warranty claims that are submitted by a consumer in accordance with these terms and conditions.

Revised: 24th June 2021