Last updated: 1/12/2025
These Terms and Conditions govern your access to and use of the Kincrome Australia Pty Ltd (ABN 41 007 185 006) website and online store. By using our website, placing an order or creating an account, you agree to these Terms.
If you do not agree, do not use the website.
1. About us
Kincrome Australia Pty Ltd supplies tools, equipment and related products to consumers and businesses. References to "we", "our" or "us" mean Kincrome.
2. Use of the website
You agree to use the website lawfully and not to interrupt, damage or interfere with its operation.
We may suspend, restrict or terminate access if we believe your use breaches these Terms or affects site security or functionality.
3. Account registration
To place certain orders or access some features, you may be required to create an account.
You must provide accurate information and keep your login details secure.
You are responsible for all activities under your account.
We may suspend or close an account if we suspect misuse, fraud or a breach of these Terms.
4. Product information
We aim to ensure product descriptions, images and specifications are accurate, but errors may occur.
Where inaccuracies arise, we may correct them without notice.
Product images are for illustration only. Colours and physical appearance may vary.
5. Pricing, payment and orders
5.1 Pricing
All prices are shown in Australian dollars and include GST unless stated otherwise.
Shipping charges are shown at checkout.
5.2 Payment
Payment must be made at the time of order using approved payment methods.
We use secure third party payment processors. We do not store payment card details.
5.3 Order acceptance
Placing an order does not guarantee acceptance.
An order is accepted when we issue a confirmation email.
We may refuse or cancel an order due to stock issues, errors, suspected fraud or system faults.
If payment has been taken and an order is cancelled, we will refund the full amount.
6. Shipping and delivery
Delivery timelines provided on the website or during checkout are estimates only.
Delays may occur due to courier issues, high volumes or events outside our control.
Risk in the goods passes to you when they are delivered to the address you provide.
Title to the goods passes once full payment is received.
If a shipment is lost or damaged, contact us immediately so we can investigate.
7. Returns, refunds and consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For change-of-mind returns, eligibility and processes are defined in our Returns Policy, available on our website.
Nothing in these Terms limits your statutory rights.
8. Warranty
Some products include manufacturer warranties.
Warranty conditions and claim instructions are provided with the product or on the product page.
Warranties apply in addition to your rights under the Australian Consumer Law.
9. Intellectual property
All content on the website, including text, graphics, product data, logos, images and software, is owned by or licensed to Kincrome.
You may not copy, reproduce, modify, distribute or use any content without written permission.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, loss of profit or damage arising from use of the website, delays, inaccuracies, third party service failures or interruptions.
We do not exclude liability where it is unlawful to do so, including under the Australian Consumer Law.
11. Third party links and services
The website may contain links to external websites or services operated by third parties.
We do not control and are not responsible for their content, privacy practices or performance.
Use them at your own risk.
12. Privacy
Our handling of personal information is explained in our Privacy Policy, available on our website.
By using the website or placing an order, you consent to the collection and use of your information as described in the Privacy Policy.
13. Fraud and security
We may refuse orders or suspend accounts if we suspect fraud, identity misuse or payment irregularities.
You must notify us immediately if you believe your account or personal information has been compromised.
14. Force majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, supply chain disruption, communication failures or industrial actions.
15. Changes to these Terms
We may update these Terms from time to time.
The latest version will always be published on our website.
Your continued use of the website indicates acceptance of the updated Terms.
16. Governing law
These Terms are governed by the laws of Victoria, Australia.
You agree to submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
17. Contact us
If you have questions about these Terms, contact:
Kincrome Australia Pty Ltd
3 Lakeview Drive, Caribbean Park
Scoresby VIC 3179
Email: enquiries@kincrome.com.au
Phone: +61 3 9730 7100